The role

• Maintain integrations between business systems including resolving users’ issues
• Contribute to change management process including functional requirements identification and validation
• Create and deliver appropriate system support documentation and knowledge articles

Area of responsibility

• Investigate and analyze technical incidents received from L1 and identify if root cause is data, configuration, or technical issue
• Perform impact analysis and recommend solution for issues on Workday custom integrations
• Recognize patterns/ re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact
• Provide ad-hoc data extracts and integration runs to territory business partners on demand
• Engage and coordinate with the vendor, when required
• Collaborate effectively with Workday L2 and L3 specialists across modules or business areas
• Raise tickets to appropriate group when work is out of scope of Workday Technical Team's supported area or application
• Invoke escalation processes; involve multiple resolver groups, as needed
• Peer review of teammates' solutions and deliverables

Candidate profile

• At least Bachelor, or Engineering degree in Technology or a related field
• At least 1 year experience as a Workday integration analyst, or as integration/system analyst of another ERP class system
• Experience in other Workday modules will be an advantage
• Previous experience working with web services
• Ability to work with XML, JSON files
• Ability to quickly and effectively prioritize multiple requests
• Excellent communication and analytical skills
• Ability to work independently, as well as part of a team
• Strong customer oriented personality coupled with the ability to mitigate problems and deliver solutions on the expected level
• Fluent English