Senior Service Desk Agent

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client, dynamic global IT company, we are looking for Senior Service Desk Agent

Job Description:

• 1st line support and advisory of international customer;
• The receipt of issues reported by users, concerning the operation or interpretation of one or more information systems;
• The coordination of rapid and appropriate responses, including resolution of reported incidents & queries, or channeling requests for help to appropriate functions, monitoring progress;
• Keeping users appraised of progress;
• The maintenance of an inventory of equipment supported by the Service Desk together with logs of user details, problems and resolutions, for administration and planning purposes.

Job Requirements:

• Fluent French is a must;
• English B1 level;
• At least 2 years of experience in customer IT support area;
• Strong understanding of 1st line support duties;
• Very good knowledge of Windows, MS Office (certifications preferable);
• Strong technical background;
• Knowledge of project management methodologies and theory;
• The ability to act swiftly and make decisions;
• ITIL processes knowledge (certification preferable);
• Strong customer relations skills.

Our Client offers:

• Competitive salary package;
• Private medical care, life and disability insurance, Multisport card;
• Interesting training and professional development programs;
• Relocation help and expenses covered, if needed;
• Contact with the latest IT technologies.