Accenture is a global management consulting, technology services and outsourcing company, with more than 336,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30.0 billion for the fiscal year ended Aug. 31, 2014. Its home page is www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
As a Senior Market Consultant – Team Leader you will be managing the client's global customer satisfaction survey operations.
Key responsibilities
- Managing the client´s global customer satisfaction survey operations
- Consulting, coaching and training of the client in all aspects of customer satisfaction surveys
- Leading daily communications with the client identifying risks, tracking and resolving issues, gathering business requirements as well as coaching and training the client to improve customer satisfaction surveys
- Coordinating work of various counterparties and reporting status to senior project leadership
- Excellent communication skills in English
- Good communication skills in German is an asset
- University degree, preferably in Management
- Minimum 4 years of professional experience
- Team management experience will be an asset
- Outstanding communication and very well developed presentation skills
- Proven program / project management skills to manage the client effectively, anticipating and communicating risks
- Ability to build and maintain strong working relationships with large number of individuals across all levels in the organization
- Ability to work independently and to determine appropriate priority of tasks with strong attention to detail and quality
- Strong customer and target oriented personality
- Comfort in working in a changing and challenging environment
- Experience in Automotive sales and aftersales business, customer care, customer satisfaction including knowledge in relevant satisfaction metrics is an advantage
- Willingness to travel
- Willingness to work in shifts
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.