Career at Ciber
We are currently looking for
We are currently looking for
Are you...
#Savvy QA and Compliance Leader
Location: Poznań
With:
- very good German and good English skills
- knowledge of service management system to track and facilitate the handling of all customer incidents and/or service requests
- strong sense of urgency regarding solving end-user incidents
- experience with ITIL v3
- experience with remote connectivity
- excellent Customer Service skills
- leadership abilities
- knowledge of ISO audits as auditor and person who was audited
- communication skills and open mind for contacts with customer
And willing to:
- review and audit all internal End-User Services (SD, WS) processes, such as Incident, Problem, Change and Knowledge Management in order to ensure overall process delivery
- provide insight, opinionate and improve internal End-User Services processes
- manage and participate in all tasks related to audit and ISO certification
- coordinate and audit task which have to be implemented after ISO audit findings
- involve in cooperation with customers, especially in meetings/conference calls with regards to reporting, quality
- audit and ensure that the services are performed in a timely, consistent, responsive manner with the highest standards of professional and ethical competence and integrity as defined in the internal procedures (i.e. CMS Management System, Standard Operating Procedures (SOP), etc.). Escalating whenever necessary
- participate in the internal procedures related to quality assurance
- supervise that quality standards are followed on the operational level and conducting quality performance evaluations
- participate in the knowledge management processes
- review and acceptance technical and procedural documentation
- participate in the Service Desk continuous improvement process
... so get
- attractive compensation package (private medical care and Multikafeteria system)
- indefinite contract of employment after positive probation period
- fresh fruits and leisure room (with ping pong table, PlayStation, etc.) at the office
- office in modern, ecological facility with breathtaking view of Malta Lake
- great atmosphere, just check buttons below!:)