RTC Core Support Lead (Lync / Skype for Business)

The RTC Core Support Lead (Lync / Skype for Business) will play an advanced role in a dynamic team responsible for operational support of a Global Skype for Business 2013 implementation with Enterprise Voice capabilities. This role will serve as a senior specialist on the operations team, leading operational SWAT teams in triage, troubleshooting, and resolution of critical real-time end-user services for over 60,000 users.

• Leading operational teams to troubleshoot incidents escalated from L1 Support and Local Help Desk for the Lync environment

• Managing the reliability, resiliency, and quality of the core Lync platform

• Defining and implementing best practices and policies to support environment stability

• Supporting application developers in the integration of business applications into the collaboration platform

• Mentoring junior resources to develop key technical and support skills and enhance the team's capabilities

• Experience deploying, configuring, and supporting Lync 2010 | Lync 2013 | Skype for Business, including supporting two or more of the following functions / capabilities:

  • Core Lync functionality on desktop and mobile clients

  • Integration with Microsoft and custom applications

  • Functionality requiring Edge infrastructure (e.g., Browser clients, Federation)

  • Unified Communication and Exchange integration

  • Exposing functions of the platform for application integration

• Experience in all of the following administrative tasks for Lync 2010 | Lync 2013 | Skype for Business:

  • User and access management and/or security configuration in the Lync environment

  • Managing backup and restore of environments, and testing and supporting Disaster Recovery

  • Analysis and troubleshooting of user experience and service quality for Collaboration, Video, and Voice features

  • Configuration and use of third party tools for monitoring and administering Lync / Skype environments for incidents and capacity management

• Knowledge of application development and resilient service-oriented architectures

• Understanding of Voice and VoIP technologies (SBC, PBX, SIP, etc.)

• Strong knowledge of Active Directory, DNS, Routing, Load Balancing, Quality of Service, and other core network technologies

• Strong knowledge of Firewalls, Proxies, Network Segmentation, Application Security Management (ASM), and other core security services

• Strong experience with PowerShell or other scripting languages

• Experience with Windows Server administration and support

• Experience with ITILv3 or delivering services in an ITIL environment

• Employment agreement or B2B contract – it depends on your preferences

• Competitive salary, which depends on your skills and qualifications

• Remotely trainings with our Specialists from USA

• International projects

• Regular improving of your current knowledge

• Possibility to start cooperation in USA

• Private Medical Care

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