- Produce and deliver tracking and reporting for key KPI's and SLA'a in the business.
- Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit.
- Perform ad-hoc data analysis to support the business initiatives.
- Creating and maintaining efficient and secure systems for recording data and producing relevant documentation.
- Maintaining the daily relationship with the business intelligence supplier.
- Seeking opportunities to drive innovation and process improvement within the reporting spectrum.
- 2-3 years of experience working in a reporting and / or controlling environment.
- Good knowledge of performance and quality metrics.
- Ability to clearly communicate complex quantitative analysis in actionable insights.
- Ability to solve complex business problems and conduct investigations.
- Fluency and excellent communication skills in English.
- Knowledge of Russian or Polish language would be an asset.
- Profound knowledge of MS Excel, Power Query and SQL.
- Knowledge of any BI tool would be an asset.
- Strong mathematical and numerical as well as critical thinking and problem solving skills.
- Excellent analytical and statistical skills and ability to use the right analytical method depending on the problem.
- Organizational and time-management skills.
- Private medical healthcare.
- Medicover Sport card.
- Co-financing of online courses on three different platforms.
- Great office with modern workplaces in Olivia Center.
- Internal training and further education possibilities via our campus.
- Advancement opportunities in our international company.
- Highly motivated and dedicated team with flat hierarchies.
Join our team and apply now!
We conduct online interviews for all candidates.
Poznaj
TELUS Digital
Who are we? Competence Call Center member of TELUS Digital a multilingual provider of digitally-enabled customer experience and IT solutions. After merging with Competence Call Center, the company has more than 10,000+ team members across Europe and 50,000+ worldwide. Competence Call Center member of TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. The company serves clients in over 50 languages. Our Gdańsk location was founded in 2014 and since that time, we are offering workplaces for many different positions. You can learn more below.