- Produce and deliver tracking and reporting for key KPI's and SLA'a in the business
- Responsible for designing key dashboards and scorecards for Senior Leadership and Business Unit
- Perform ad-hoc data analysis to support the business initiatives
- Creating and maintaining efficient and secure systems for recording data and producing relevant documentation
- Maintaining the daily relationship with the business intelligence supplier
- Seeking opportunities to drive innovation and process improvement within the reporting spectrum
- 2-3 years of experience working in a reporting and / or controlling environment
- Good knowledge of performance and quality metrics
- Ability to clearly communicate complex quantitative analysis in actionable insights
- Ability to solve complex business problems and conduct investigations
- Fluency and excellent communication skills in English
- Knowledge of Russian or Polish language would be an asset
- Profound knowledge of MS Excel, Power Query and SQL
- Knowledge of any BI tool would be an asset
- Strong mathematical and numerical as well as critical thinking and problem solving skills
- Excellent analytical and statistical skills and ability to use the right analytical method depending on the problem
- Organizational and time-management skills
- Private medical healthcare
- Medicover Sport card
- Co-financing of online courses on three different platforms
- Great office with modern workplaces in Olivia Center
- Internal training and further education possibilities via our campus
- Advancement opportunities in our international company
- Highly motivated and dedicated team with flat hierarchies
Join our team and apply now!
We conduct online interviews for all candidates.
Poznaj
Competence Call Center member of TELUS International
About Us:
Excellent customer service is our passion - in 2020 Competence Call Center merged with and is now part of TELUS International. Since then, 70,000 team members have been providing the best customer service in more than 50 languages for international and well-known partners. We already employ about 500 people in our offices in Gdansk, Poland!
Who are we looking for?
Customer advisors, Digital Marketing Specialist, customer service people and many more!
Will knowing languages help me get hired?
Yes ! We are currently recruiting people who can speak one of the following languages: Czech, German, Hungarian, Romanian.
Check our offers by looking at the tabs: Call Center and Customer Service and Social Media.