Reference & Collection Manager Librarian / Content Editor

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Provide Library’s services across the organization globally under the supervision of the Associate - Library Management:

• responsible for ensuring that all aspects of content services being provided meets Service Level Agreements, contract requirements, and quality standards through proactive and reactive measures,
• responsible for the oversee the library catalog and provide Library support for the company globally.

Results Expected:

• Provide daily support to Library users;
• Present on company's Library offerings and library website resources to employees;
• Answer to library’s inquiries via phone/email regarding a reference question, how-to, document retrieval, delivery and subscription request;
• Monitor the company's Library email box and answer questions in a timely manner;
• Provide regular refresher training and on-demand training;
• Monitoring company's Library resources and escalate any technical issues;
• Provide support for copyright compliance questions - Handle copyright requests – refer to company's legal for unusual requests – Maintain company's Copyright FAQs;
• Administrator for subscriptions;
• Provide usage statistics to Management and Senior Management;
• Be the liaison between company's  Library and its main partners (Copyright Clearance Center, Subscriptions Agent, Publishers and other service's provider);
• Support contract renewals, including opening POs and tracking subsequent invoices;
• Verify invoice totals against contract.

Deliverable:

• Create and maintain pertinent documents covering procedures for all Library functions in the company and vendor contacts;
• Manage and maintain electronic journal activities for site and global access subscriptions;
• Request and oversee agent activities and accounts as directed by management;
• Collect and report project metrics;
• Ensure proper and timely escalation of issues.

Requirements:

• Bachelor's degree required / MLS preferred;
• Fluent in English (required);
• 2-4 years of experience in a library or information center; corporate experience preferred;
• Strong written and verbal communication skills;
• Well-organized with proven ability to multi-task;
• Ability to work closely with colleagues and library users from diverse backgrounds.