The Project Manager primarily interfaces with the Customer, and manages Customer Deliverables for our Client. Our Client has a suite of Products that require customization/tailoring, and on many occasions, upgrade to newer versions. The Project Manager will have to manage these customization deliveries, upgrades, and manage customer expectations. We currently require PMs to speak either fluent German or French to work with our German-speaking and French-speaking clients.
The ultimate measure of the role is Customer Satisfaction and the Project Manager will manage/drive this.
- Work with customer and ensure that requirements are clearly identified and well documented.
- Ensure that the Offshore Engineering/Development Teams understand Customer requirements/expectations clearly.
- Create a Project Delivery Plan and ensure that this is signed off by Delivery Teams and Customer.
- Track and manage deliverables. Provide Weekly Status Reports to customers on Project Status.
- Manage, Track project Costs. Ensure appropriate efforts are filled in every week by the delivery teams.
- Manage Customer Change Requests - ensure that changes are tracked, managed and scope creep controlled within budget.
- Never lose an opportunity to get new business - Do Engineering Sales.
- Interact with various peers within Aurea (Product Engineering, Support, Sales) and ensure that they are aware of Customer requirements and priorities, and set expectations and ensure that they deliver as per plans/commitments.
- Ensure that appropriate delivery processes are followed.
- Interest with periodically with Customer (at least once a week) and get ‘Official’ project status; also provide periodic status to key stakeholders within Aurea about the status of the project (Report Card).
- Fluent in German or fluent in French
- Fluent in English
- You have a BS and/or MS in computer science or information systems from a top-tier university.
- Demonstrated success defining and launching excellent B2B/B2C Software products, including at least one CRM Product.
- You have a successful track record of 3-5 years of Project/Program Management of either early or late stage enterprise products.
- You are a great team player with the ability to act autonomously upon set goals.
- You have functional knowledge of document management solutions and/or compliance solutions in the life sciences industry.
- Control Scope Creep on deliverables.
- Good English written/spoken communication skills.
- Good written/spoken communication skills in either French or German.
- Ensure that you escalate when required and get appropriate action completed to meet customer deadlines.
- You combine a personable demeanor with a strong work ethic and an openness to being coached.
- You have a passion for customer success, and easily engender trust with senior executives based on his/her business acumen and insights.
- You have experience working with a Global Team, with team members having different cultures.
Total Compensation is US $100,000/year ($50/hour)
Location: Global (remote)
40+ hours/week
We’re also one of the few legitimate companies offering high-paying jobs that are 100% remote, work from home. You never have to fight traffic to the office again and you have the freedom to choose when and where you put in your 40 hours to be most effective each week.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts. Please note that you will not be paid for these interviews or skills tests but we hope you will complete them to help us truly evaluate your talent vs your peers.
Are you up for the challenge?