Professional Services Support with French
Miejsce pracy: pomorskie
Nr ref.: JO-1607-335944 katAF3534_93
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
Currently for our Client, well-known Company with a good position on the international market, we are looking for Candidates for a position of IT CLIENT SUPPORT with previous experience
Duties and responsibilities:
- Managing all requests logged into the queue
- Troubleshooting, configuration, database administration
- Managing client communication on all issues and requests
- Handling break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services)
- Handling escalated issues that other support is not equipped to handle
- Proactively reviewing high level problem management
Our requirements:
- Fluency in English;
- experience in the customer service related to IT; on advances positions-previous experience on 1st/2nd line of support;
- good understanding of web site technology;
- understanding of TCP/IP addressing, sub-netting and routing basics;
- good technical awareness of IT server infrastructure;
- willingness to work in the fast-changing environment.
We offer:
- Opportunity to develop skills in the fast growing, international organization;
- joining bonuses and extra bonuses to the basic salary;
- attractive salary and compensation package;
- great work atmosphere;
- possibility for further promotions and career path development.