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To make a difference with us, all you need to do is bring your human best.

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Learn more: jti.com

Performance And Reporting Expert

Location: Warszawa, Nr ref.: 96898

What we offer:

Competitive pay and attractive annual bonus;
On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture;
Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work);
Lot of flexibility in terms of work arrangements (work from office or from home);
Private medical care (various options to choose) and life insurance;
Employee pension and savings programs;
JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave;
Multisport card, foreign languages classes;
Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria);
Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking;
Working in a diverse and inclusive organization of 43 different nationalities.

and most important benefits:

medical care
pension plan
life insurance
Multisport card
family leave

About the position:

The Performance and Reporting Expert will collaborate with GBS management and stakeholders to create and maintain performance dashboards, ensuring high data quality. Will analyze data using statistical techniques and recommend action plans to address performance gaps.

The Expert will design data visualizations using BI platforms like SAP Analytics Cloud and Power BI and work with Service Delivery, IT, and Product Owners to develop requirements for data structuring in the warehouse.

Main areas of responsibility:

Performance Metrics Setting

Collaborate with GBS management to establish KPIs, baselines, targets, balanced scorecards, and performance reporting in line with business objectives.
Regularly review and update metrics and targets with stakeholders to ensure alignment with business priorities.

Data Visualization and Reporting

Build data models and performance dashboards using BI tools (e.g., Power BI, SAP Analytics Cloud).
Maintain and improve performance dashboards and reporting systems.
Develop performance management models and templates (e.g., balanced scorecards, forecasting, performance assessments).

Performance Analytics & Data Storytelling

Analyze data to identify performance gaps and recommend actions.
Design business review templates and present insights to management using data storytelling.
Suggest process improvements and collaborate with teams to address performance issues.
Provide insights to executives for strategy and business planning.

Continuous Improvement & Transformation

Work with IT and delivery teams to streamline and automate GBS reporting systems.
Apply best practices in data engineering to ensure efficient reporting architecture.
Conduct performance audits to ensure data integrity and resolve discrepancies.

Other Responsibilities

Lead trainings and workshops on performance, reporting, and analytics.
Act as a business leader, accountable for GBS success.
Support service and performance initiatives to drive GBS success.

Requirements:

Bachelor’s or Master’s degree
5+ years in performance metrics, reporting, and analytics (Business Intelligence), including KPI setting, data modeling, and visualization
Proficient in MS Excel and BI tools (e.g., Power BI, Tableau, SAP Analytics Cloud)
Familiar with P2P, R2R, O2C processes in shared services or BPO environments
Experience working with IT to provide business and technical requirements for data warehousing and automation
Ability to create prototypes, combining business insight with strong technical aptitude
Fluent in English (written and spoken); local language optional
Experience with ServiceNow (Preferred)
Knowledge in HRSS, Supply Chain, Legal, Marketing, or Sales processes (Preferred)

If this role is what you're looking for, apply now by sending CV in English.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

Poznaj

JTI GBS Poland sp. z o.o.

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Why is it worth joining JTI GBS Poland?

JTI GBS Poland is a global business services center and the largest of its kind within Japan Tobacco International worldwide. We are a team of over 1,000 specialists from various fields, united by a common goal: advancing JTI Group's international business operations. Our expertise spans finance, marketing, sales, HR, research & development, legal & regulatory affairs, and global supply chain. We are driven by passion and commitment, which fuels our unwavering enthusiasm for the future.

JTI GBS Poland is a workplace that embraces diversity. We demonstrated this by joining the exclusive group of companies that received the GES (Global Equality Standard) certification, awarded by EY. This is one of the world’s first certificates focused on diversity and inclusion, assessing equality in opportunities and pay within organizations.