Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our
communities. Come join us.
For more details about us please see our web site elavon.pl
Key objective of the Operations Partner Relationship Manager role is to correlate all Partner/Elavon processes to ensure they are streamlined, effective and efficient. Ensure all issues/concerns raised on both internal/external calls have a resolution. Additionally, open communication is key to ensuring collaboration between Operations/Business Development & Partners.
- Monthly Calls with dedicated Partners to discuss the impacts to Operations;
- Monthly Calls with Internal Department Managers, to receive updates on open items and to review stats from their areas to determine what is relevant to each Partner monthly;
- Updating and maintaining any changes to procedures/processes/agendas for Partners;
- Representation on all Project calls by Relationship Managers to ensure you are aware of call products/changes upcoming and impact to Partners – responsibility to ensure Partner Interests in these projects to minimize impact;
- Complaints/Escalations – All Partner complaints/escalations must be reviewed by you and ensure correct resolution;
- Point of Contact for Operations – For any issues/errors caused by Elavon, you role will be to step in and take complete ownership & responsibility to ensure the issues is resolved and communicated to the Partner;
- Work with both Partner/Customer to ensure all information is captured and completed correctly, to ensure boarding is correct;
- Day to day support for standard Partner queries on open accounts and accounts in progress, including tracking progress and resolution of these queries with the relevant Departments;
- Partner Training as required for new or exitsing partners on Elavon process and Procedures, this could be via webex, onsite at the Partner Headquaters or in an Elavon office.
- Fluency in Polish / English is essential, fluent in German is an advantage;
- Minimum of three years’ experience in Operational or Customer Facing roles;
- Able to identify and mitigate problems that may affect the service provided to Partners;
- Strong organizational and administrative skills, with creative and outstanding written and verbal communication skills;
- Ability to work under pressure, prioritize multiple tasks and meet deadlines whilst maintaining strong attention to detail;
- Analytical and numerate. Able to interpret data and perform at intermediate analysis level using Excel;
- Proven presentation / facilitation skills;
- Must be computer literate, including knowledge of MS Office.
- employment agreement
- complex medical care
- life insurance
- language lasses
- multisport card or co-financed holidays
- development path and trainings
- social and community projects
- dditional holiday leave