Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Own OTC process end to end and ensure it is clear, documented, compliant to Accenture and Client requirements and understandable for teams
- Drive end to end process changes related to implementation of new tools, delivering to account or client strategy (including quantification of benefits and validation of cost to serve assumptions)
- Develop new projects to drive continuous improvement and cost to serve
- Serve as change manager of Client driven project implementations for Accenture team and account Leadership
- Assure continuous standardization of the process and seek for automation opportunities
- Review and provide recommendations on process specific Change Requests planned due to contract expansion or process/way of working changes
- Assure green Service Level Agreements and increasing quality through proposed process changes
- Build relationship with Client stakeholders
- Work across many functional teams at Accenture and Client
- Manage effective and structured communication across the teams
- Provide leadership and direction in the development and alignment to Accenture and industry best practices for OTC
- Provide regular updates on projects ongoing and planned both to Accenture and to the Client
- Leadership (min. 5 years in senior leadership roles in OTC)
- Vision
- Innovation mindset
- Strategic thinking
- Deep understanding of process and sub process area of OTC
- Operational experience
- Continuous improvement and business process management
- Performance management
- Stakeholder management
- Proven ability to project manage new initiatives and process changes
- Previous experience of managing to and meeting service level agreements.
- Proven ability to work within a challenging client environment
- Energy, drive and enthusiasm
- Strong communication in English and influencing skills
- Advanced customer relations management skills
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
- Own OTC process end to end and ensure it is clear, documented, compliant to Accenture and Client requirements and understandable for teams
- Drive end to end process changes related to implementation of new tools, delivering to account or client strategy (including quantification of benefits and validation of cost to serve assumptions)
- Develop new projects to drive continuous improvement and cost to serve
- Serve as change manager of Client driven project implementations for Accenture team and account Leadership
- Assure continuous standardization of the process and seek for automation opportunities
- Review and provide recommendations on process specific Change Requests planned due to contract expansion or process/way of working changes
- Assure green Service Level Agreements and increasing quality through proposed process changes
- Build relationship with Client stakeholders
- Work across many functional teams at Accenture and Client
- Manage effective and structured communication across the teams
- Provide leadership and direction in the development and alignment to Accenture and industry best practices for OTC
- Provide regular updates on projects ongoing and planned both to Accenture and to the Client
- Leadership (min. 5 years in senior leadership roles in OTC)
- Vision
- Innovation mindset
- Strategic thinking
- Deep understanding of process and sub process area of OTC
- Operational experience
- Continuous improvement and business process management
- Performance management
- Stakeholder management
- Proven ability to project manage new initiatives and process changes
- Previous experience of managing to and meeting service level agreements.
- Proven ability to work within a challenging client environment
- Energy, drive and enthusiasm
- Strong communication in English and influencing skills
- Advanced customer relations management skills
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.