OTC Global Process Owner with English
Warszawa
Nr ref.: 10773455
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Job Description:
- Own OTC process end to end and ensure it is clear, documented, compliant to Accenture and Client requirements and understandable for teams
- Drive end to end process changes related to implementation of new tools, delivering to account or client strategy (including quantification of benefits and validation of cost to serve assumptions)
- Develop new projects to drive continuous improvement and cost to serve
- Serve as change manager of Client driven project implementations for Accenture team and account Leadership
- Assure continuous standardization of the process and seek for automation opportunities
- Review and provide recommendations on process specific Change Requests planned due to contract expansion or process/way of working changes
- Assure green Service Level Agreements and increasing quality through proposed process changes
- Build relationship with Client stakeholders
- Work across many functional teams at Accenture and Client
- Manage effective and structured communication across the teams
- Provide leadership and direction in the development and alignment to Accenture and industry best practices for OTC
- Provide regular updates on projects ongoing and planned both to Accenture and to the Client
Job Qualifications:
- Leadership (min. 5 years in senior leadership roles in OTC)
- Vision
- Innovation mindset
- Strategic thinking
- Deep understanding of process and sub process area of OTC
- Operational experience
- Continuous improvement and business process management
- Performance management
- Stakeholder management
- Proven ability to project manage new initiatives and process changes
- Previous experience of managing to and meeting service level agreements.
- Proven ability to work within a challenging client environment
- Energy, drive and enthusiasm
- Strong communication in English and influencing skills
- Advanced customer relations management skills
What we can offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries - powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 506,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at http://www.accenture.com/.
Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
Job Description:
- Own OTC process end to end and ensure it is clear, documented, compliant to Accenture and Client requirements and understandable for teams
- Drive end to end process changes related to implementation of new tools, delivering to account or client strategy (including quantification of benefits and validation of cost to serve assumptions)
- Develop new projects to drive continuous improvement and cost to serve
- Serve as change manager of Client driven project implementations for Accenture team and account Leadership
- Assure continuous standardization of the process and seek for automation opportunities
- Review and provide recommendations on process specific Change Requests planned due to contract expansion or process/way of working changes
- Assure green Service Level Agreements and increasing quality through proposed process changes
- Build relationship with Client stakeholders
- Work across many functional teams at Accenture and Client
- Manage effective and structured communication across the teams
- Provide leadership and direction in the development and alignment to Accenture and industry best practices for OTC
- Provide regular updates on projects ongoing and planned both to Accenture and to the Client
Job Qualifications:
- Leadership (min. 5 years in senior leadership roles in OTC)
- Vision
- Innovation mindset
- Strategic thinking
- Deep understanding of process and sub process area of OTC
- Operational experience
- Continuous improvement and business process management
- Performance management
- Stakeholder management
- Proven ability to project manage new initiatives and process changes
- Previous experience of managing to and meeting service level agreements.
- Proven ability to work within a challenging client environment
- Energy, drive and enthusiasm
- Strong communication in English and influencing skills
- Advanced customer relations management skills
What we can offer:
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.