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- Typically performing front office (customer facing) activities
- Perform customer request/problem identification
- Follow defined incident notification and escalation procedures
- Identify risks associated with execution of the assigned tasks and resolve as required
- Performing proactive dunning by running overdue reports, sending proactive communication to Sales Department, processing customers’ and Sales Team responses
- Performing regular dunning by analysing reason for overdue balances, creating dunning letters and distributing them, conducting follow- up calls and cooperating with Sales Department to agree payment plans,
- Monitor daily overdue in SAP and send daily reports to Sales Department team
- Preparing weekly and turnover reports
- Conducting the meeting with Sales and Credit team or Key Accounts Managers
- Perform regular Customer balance reconciliation
- Bad Debt analyses and write-off proposal
- Month end closing activities – Aging and Bad Debt report
- Managing collections related requests and complaints
- Support cash application team with payment details
- Write-off uncollectable balances
- Successfully graduating the training plan attached to the position and the tasks
- Training other team members regarding the daily tasks whenever necessary
- Updating the standard operating procedures periodically
Minimum qualifications
- Very good Russian skills, min. C1
- Communicative level of English
- Similar accounting experience (2-3 years)
- Knowledge of SAP
- Analytical thinking and ability to learn fast
- Personal culture and ability to deal with the client properly
- High motivation and willingness to learn
- University graduate would be an asset
- Attractive salary
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)