Alpha Technologies specializes in the IT recruitment of top quality specialists needed for all levels of organization. We are American company based in Wrocław.
We are looking for:
- Leading working streams with stakeholders in defining and agreeing the principles for incident management process standardization.
- Collaborating with the stakeholders in developing and prioritizing the Book of work for standardization of incident management.
- Developing best practices in accordance to ITIL to support the principles and seeking sign-off from the organization.
- Execution of the agreed principles and practices consistently across the organization.
- Developing a harmonized reporting framework and dashboard which can be used by the organization to track trend of incidents, identify areas of improvement in the process across the organization.
- Establish a governance model to measure incident management maturity.
- Driving requirements of ticket flow in the Incident Management tool (ServiceNow) to support the standardized process and practices.
- Normalization of data in CMDB to support consistent and transparent reporting across the organization.
- Interact with the vendors to ensure incident & knowledge management practices are consistently applied in resolving incidents thereby facilitating resolution of issues at Level 1 support.
- Solid experience in financial industry.
- ITIL v3 Foundation qualification.
- Experience with ServiceNow tool with strong understanding of service management principles it supports.
- Prior experience in standardization of incident management practices at process, reporting and tool level.
- Prior experience with building self-services methodology for End-Users.
- Data Analysis & Data Mining experience.
- Knowledge of the software development life-cycle.
- Good knowledge of MS Excel, Powerpoint and Word.
- Confident professional and an ability to represent the team in meetings with Business and other IT groups.
- Strong sense of ownership / responsibility / assertiveness / pro-activity.
- Employment agreement or B2B contract – it depends on your preferences.
- Competitive salary, which depends on your skills and qualifications.
- Remotely trainings with our Specialists from USA.
- International projects.
- Regular improving of your current knowledge.
- Possibility to start cooperation in USA.
- Private Medical Care.
- Life Insurance.