Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Lodz region and employ around 2500 specialists that provide services in nearly 30 languages.
Currently we are looking for the candidate for the position of:
Operations Manager with French
Location: Lodz, Poland
Key responsibilities:
- Own service delivery ensuring customer satisfaction, KPI attainment, quality of service and cost effectiveness.
- Develop and maintain effective relationships with key Client Recruitment Stakeholders in weekly and quarterly review meetings with ownership for all operational issues and acting as the escalation point.
- Supporting Account Management in strategic relationship management where required and providing operation-related information to support client relationship management across the Account.
- Creation of annual budgets for resource, travel, training & development and client/team entertainment.
- Own responsibility for resource allocation across the Account
- Identification and collation of training and development needs and potential solutions for Account Team.
- Account point of contact with Internal Resourcing Team.
- Agree terms of reference, scope and objectives of implementation and work streams.
- Work with the implementation team to ensure effective implementation in line with project goals.
- Identify key stakeholders, contact and meet them to secure buy-in and support going forward.
- Hold Project Initiation meetings ensuring clarity of understanding and purpose.
- Monitor progress against plan, identifying barriers to success, recommending and implementing solutions.
- Regular progress reporting to the Decision Group and other stakeholders, flagging barriers to success.
Requirements:
- Significant recruitment experience, with the majority gained in a service delivery, consulting or technical environments.
- Solid understanding of the communications industry and market.
- Solid understanding of the business model and drivers.
- Project and People Management experience.
- Problem solving, Quality orientation, decision making, strategic thinker, commercial and customer focus
We offer to the candidates:
- Career in the multinational company
- Unique opportunity to take part in international projects and gain experience with various businesses
- Set of social benefits to choose from (sport card, private medical check and more)
- Salary adequate to your competencies
- External and internal training programme
Only applications with the below enclosure will be accepted:
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