Infosys BPO Poland is one of the biggest players in the outsourcing market, offering advanced and innovative services to its clients worldwide in the field of Finance and Accounting, Purchasing, IT and Consultancy. We are among the largest employers in the Lodz region and employ 2500 specialists that provide services in nearly 30 languages.

Currently we are looking for the candidate for the position of:

Operations Manager – Procurement

Location: Lodz, Poland

Key responsibilities:

Managing and monitoring operations
Managing department SLA and BBSC indicators
Managing Team Leaders to provide professional service to customers
Driving actions improving customer satisfaction
Providing professional support and guidance to Team Leaders
Managing customer relationship and expectations
Assuring adherence to procedures and high level of process quality in the department
Coordinating productivity and profitability improvement actions of S&P department
Developing key talents and potentials in the team
Identifying structural issues and implementing improvements
Leading projects and/or coaching project leaders
Assuring monitoring, analyzing and solving problematic issues
Securing knowledge management within the department
Handling and preventing customer complaints and escalations
Identifying and exploring new business opportunities
Organizing and performing regular interactions with operational staff (skip-level meetings, MBWA etc.)

Requirements:

Fluent English
Minimum 4 years of leadership experience on the similar position
Experience in S&P area would be an asset
Customer orientation and experience in maintaining relationships with client on managerial level
Drive for results
Personal efficiency and time management
Interpersonal and motivational skills
Excellent communication skills
Networking skills
Independence and decision-making skills
Pro-active and preventive approach in problem-solving
Self - independent process management
Analytical skills & eye for detail
Focus on quality
Ability to identify innovative improvement opportunities and coordinate their implementation
Stress resistance

We offer to the candidates:

Career in the multinational company
Unique opportunity to take part in international projects and gain experience with various businesses
Set of social benefits to choose from
Salary adequate to your competencies
External and internal training programme

Only applications with the below enclosure will be accepted:

I declare my consent for the processing by Infosys Poland Sp. z o.o. seated in Lodz (91-402 Łódź, ul. Pomorska 106A) and by Infosys BPO group of my personal data included in the application form and documentation connected with the Infosys job offer in compliance with the Polish Law on the protection of personal data: Ustawa z dnia 29.08.1997 r o ochronie danych osobowych (t.j. Dz. U. z 2002 r. nr 101 poz. 926 zezm.)). I also declare my consent for Infosys Poland Sp. z o.o. seated in Lodz (91-402 Łódź, ul. Pomorska 106A) to entrust processing of my personal data to third persons in compliance with the Polish Law on the protection of personal data: Ustawa z dnia 29.08.1997 r o ochronie danych osobowych (t.j. Dz. U. z 2002 r. nr 101 poz. 926 zezm.) for the purpose of current or possibly future recruitment organized by Infosys Poland Sp. z o.o. seated in Lodz and Infosys BPO group. I hereby make this declaration voluntary and I state that I was informed about my rights under the Polish Law on the protection of personal data: Ustawa z dnia 29 sierpnia 1997 roku o ochronie danych osobowych (t.j. Dz. U. z 2002 r. Nr 101 poz. 926 zezm.), especially about my right to access to my data and to correct them.

Zobacz Profil Pracodawcy

Najnowsze oferty pracy

Operations Manager – Procurement

Zobacz inne oferty pracy:

Praca Kierownik Operacyjny / Kontroler Sklepu

Praca w miastach

Konstantynów Łódzki

Rzgów

Zgierz

Aleksandrów Łódzki

Pabianice

Tuszyn

Stryków

Brzeziny

Koluszki

Ozorków