Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Onsite Technican
Warszawa
Your Tasks
- Providing On Site 2nd line support for an international customer on different location in Warsaw
- Analyzing and solving IT issues related to software and hardware
- Troubleshooting and configuring of Microsoft Windows Environment, Network and Office applications
- Maintaining positive relations with our end-users
- Managing & cooridinating an asset
- Hands & Eyes Support
- Detecting faults and providing efficient and effective solutions
- Ensuring all work is delivered consistently and in accordance with scope of work
- Having a full awareness of service level KPI’s and delivering in accordance with these under guidance of the Service Delivery Manager
- Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
- Working in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety
Our Requirements
- Min. 3 years of experiance (IT Specialist / System Integration)
- Level 2 / User Support Onsite,
- Experience with ticketing systems and HP hardware and Win 10 / Outlook / Microsoft Support /PC/laptops configuration (software and hardware)
- Excellent Polish and good English
- Knowledge of Network Domain, TCP/IP, MS Windows, Active Directory
- Problem solving orientation
- Good communication skills
- Driver licence
Your Benefits
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Working on shifts
- Hybrid work possibility
- A package of co-funded benefits: multisport card, private health care as well as life insurance for you, your partner, and family members
Your Tasks
- Providing On Site 2nd line support for an international customer on different location in Warsaw
- Analyzing and solving IT issues related to software and hardware
- Troubleshooting and configuring of Microsoft Windows Environment, Network and Office applications
- Maintaining positive relations with our end-users
- Managing & cooridinating an asset
- Hands & Eyes Support
- Detecting faults and providing efficient and effective solutions
- Ensuring all work is delivered consistently and in accordance with scope of work
- Having a full awareness of service level KPI’s and delivering in accordance with these under guidance of the Service Delivery Manager
- Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
- Working in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety
Our Requirements
- Min. 3 years of experiance (IT Specialist / System Integration)
- Level 2 / User Support Onsite,
- Experience with ticketing systems and HP hardware and Win 10 / Outlook / Microsoft Support /PC/laptops configuration (software and hardware)
- Excellent Polish and good English
- Knowledge of Network Domain, TCP/IP, MS Windows, Active Directory
- Problem solving orientation
- Good communication skills
- Driver licence
YOUR BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Expand parking / Company bus from Wroclaw
Oferujemy
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Expand parking / Company bus from Wroclaw