Agencja zatrudnienia nr licencji 3260
Find your own at devire.pl
Location: Warsaw
Devire to międzynarodowa firma specjalizująca się w usługach rekrutacji, outsourcingu i employer brandingu. Od ponad 30 lat reprezentujemy wiodących pracodawców na rynku europejskim, prowadząc kompleksowe projekty poszukiwań menedżerów i wyspecjalizowanej kadry, wdrażając najnowsze rozwiązania z obszaru usług IT oraz wspierając w budowaniu wizerunku pracodawcy z wyboru.
Nasze biura zlokalizowane są w Warszawie, Wrocławiu, Poznaniu, Katowicach oraz Monachium, Frankfurcie, Pradze i Hradec Kralove.
For our Client, new company on the market in SSC sector, we are looking for specialist for positions of O2C ANALYST CUSTOMER SERVICE WITH GERMAN
Responsibilities:
- Effectively process all manual orders received through phone, fax & email, ensuring priority for urgent orders, ensuring a positive customer experience
- Effectively manage all customer disputes to resolve any issues with orders, including completing outbound calls to established customers, coordinating with O2C Accounts Receivable or Supply Chain teams and escalating Tier 2 disputes to the Manager where applicable.
- Analyse account discrepancies to ensure the customer account is enabled for payment
- Efficiently generate and distribute invoices to customers
- Effectively analyse all outstanding customer aging to identify collection priorities. Engage with customers by phone or email to prompt collections using market best practices.
- Effectively track and resolve all customer disputes regarding billings, credits or payments.
- Effectively monitor and resolve all sales orders & sales interface issues (outbound)
- Review key metrics & communicate to stakeholders to ensure KPIs are being met
- Support global/regional O2C projects with influence on accurate, efficient & compliant order processing
- Support the overall O2C Customer Service team by demonstrating flexibility in providing cover for team members and training of new team members
- Be seen as a “go-to” information resource for O2C Customer Service processing and related queries
We are looking for:
- Degree in Business and/or Accounting (or equivalent work experience)
- around 3 years’experience in O2C or Finance function in SSC/BPO environment, preferably with knowledge of credit management & customer service and experience in identifying and delivering process change
- Experience with SAP O2C Module
- Experience in Business Warehouse or Business Objects,
- MS Excel, Word and PowerPoint
- Fluency in German & minimum B1 of English language
Our client is proposing the following benefits:
- Becoming a part of international bran-new company in SSC sector
- Great opportunity to develop further in the career
- Attractive annual package