Stream Global Services is a premium, business process outsource (BPO) provider specializing in customer relationship management services including technical support services that increase revenue generation, improve operational efficiencies and enhance brand loyalty.
Due to implementation of new project, we are looking for:
Job Description
Working to drive forward our Client’s mission of delivering a top quality service to its internal and external customers, this role will involve working on the full product lines. Excellent knowledge of networking protocols and topologies is essential.
An energetic and enthusiastic approach is essential as the successful candidate will be expected to work autonomously and independently and drive forward the establishment of a top quality support team. Excellent communication skills and a desire to progress and learn will be equally important.
Duties & Responsibilities
- dealing with customer queries from L1 Service Desk
- recreation of customer’s environments in order to aid troubleshooting or to proof concepts before deployment
- update and monitor call logging system, to ensure our customers receive top level service
- communication and interaction with technical support staff at client’s locations
Skills & Qualifications
- fluent German language knowledge (spoken and written)
- must have CCNA, other network qualifications always desirable
- experience of supporting NAS and SAN devices will be an asset
- excellent understanding of PC hardware/software and be fully conversant with routed TCP/IP, Firewalls, LAN, WAN, VoIP and the Windows/Mac OSx operating systems
- excellent communication skills with the ability to support and mentor junior teams remotely
- very good time management skills and ability to work under time pressure
Offer:
- permanent employment contract
- competetive remuneration
- social benefits (private medical care, team building events, group insurance program, sports and leisure program)
- technical challenges and opportunities to work with modern technologies
- technical and soft skills trainings and opportunities for further development
Poznaj
Concentrix
We power the world’s best brands today and into the future.Some call us a global technology and services company . But we’re so much more. Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.We’re the game-changers who combine operational excellence and cutting-edge automation to power day-to-day operations of our clients. Acting as a seamless extension of their business, we deliver efficiency and effectiveness where it really counts.We’re the strategic thinkers who design fully integrated solutions for our clients, combining innovative thinking, data-driven insights, and sector expertise.