Accenture is a global management consulting, technology services and outsourcing company, with approximately 305,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$30 billion for the fiscal year ended Aug. 31, 2014. Its home page is http://www.accenture.com/.
Accenture Operations is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Job Description:
- Validate the orders and remove errors where possible
- Work with logistic and area managers to organize order expedites
- Liaise with Factories & Customer Availability Manager to confirm product availability to the customer
- Respond in a timely manner to all queries from the customers
- Pull Open Order Reports, review and execute delivery orders accurately and on time
- Provide end to end Query management, order entry and transactional activities and serve as the interface between Customers with regard to operations communications
- Utilize agreed upon query management system to track all customer queries and transactional activities
- Provides proactive information to Customers
- Manages Customer queries over the phone, by fax and by e-mail. Where possible Customer Service Representative will resolve issue over phone with client
- Where necessary, escalate queries for resolution to the client
- Ability to collaborate across many different groups and communicate with multiple key stakeholders of all levels
- Shall produce standard and ad hoc reports as required
- Troubleshoot, diagnose and solve issues that arise, and escalate if necessary
- ~1 year of experience in Customer Service/Order Management/Supply Chain
- BA/BS degree in Business or Engineering or 4 years of relevant experience may substitute for degree
Professional Skills
- Very good knowledge of Spanish or German
- Very good knowledge of English
- Strong communication/organizational skills
- Self-motivation
- Results & detail oriented
- Experience in BPO or SSC organization would be an advantage
- Very good MS Office skills (especially Excel skills)
Preferred
- Experience with SAP or comparable ERP system preferred
- Opportunity to work for the most recognized brands in the world
- Attractive salary
- Online and classroom trainings (CIMA training /certificate for qualified employees)
- Notable discount for the language courses
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance, professional photo classes
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
- Accelerate runners club and the participation in various employee initiatives
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.