By combining the current Philips Automotive Lighting business and the LED activities of Philips LumiLeds we are creating a global leading lighting components business, which an unified global technology and innovation-driven lighting platform. The name of the new company is LumiLeds. As a leading global technology company, LumiLeds supplies high-quality LED components to the downstream segments of the lighting industry as well as LED and Conventional lighting components to the automotive industry. The company also holds top 3 market positions in most of its end markets: General Illumination, Automotive OEM and Aftermarket, Specialty and Display LED products for the Smartphone and Display segments.
Your team:
Demand Management and Customer Care team focuses on procurement process execution excellence. We are in the center of the procurement process acting as the first line support of a global requisitioning tool, providing purchasing instructions to the business, as well as administrating e-catalogues. The team also manages the relationship with our BPO partner responsible for transactional activities.
Your responsibilities:
- Provides system maintenance and updates
- Manages administrative tasks related to Philips applications and processes
- Performs extensive 1st line and/or 2nd line support activities
- Maintains relationships with internal and external stake holders
- Identifies and participating (supporting) in procurement /improvement projects /initiatives
- Delivering service related reports and analysis
- Conducting communication with business clients with regards to the service
We are looking for people with:
- Graduate with Bachelor or equivalent degree
- Fluent English (both written and spoken)
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High level of attention to details
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Ability to effectively prioritize and organize workload
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Developed analytical thinking skills
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Computer literacy essential and experience in MS office applications (a good command of MS Excel is a must)
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Strong communication skills, confident to communicate with all levels/different cultural backgrounds
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Quick but informed decision making (timely escalations)
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Ability to consistently deliver high quality customer service in a professional and efficient manner
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Able to work under pressure to deal with short deadlines
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Team player
We offer:
- Yearly bonus based on performance achieved
- Medical service card
- Sports and discounts card
- Discount on company goods.