Hemmersbach is specialised in cross-border infrastructural services for the information technology (IT) industry. We have more than 2000employees in 34 subsidiaries and the network of Hemmersbach Authorised Partners (HAP).
With their help, in over 190 countries worldwide, we offer our services within the following five segments: Repair, End User support, Expert Provision, Release & Deployment, Data Center Maintenance.
For Hemmersbach Poland located in Bielany Wrocławskie and for our expanding, international Service Desk Team we are seeking the following:
Junior Service Desk Agent with English
Location: Polska, Wrocław, Bielany Wrocławskie
Would you like to work in IT but you do not know how to start?
Start at Hemmersbach!
Your main responsibilities:
- filtering and qualifying IT service repair orders in our internal system,
- reporting and processing an end user escalation,
- active contact with our technicians (mainly via e-mail),
- maintaining positive relations with our corporate customers,
- monitoring the correct timelines (SLA) and ticket flow,
- on-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures.
Our requirements:
- very good knowledge of English language,
- readiness to multi-shift working on a weekly schedule,
- good analytical skills and ability to draw conclusions rapidly,
- openness to learn new things,
- practical knowledge of MS Office (Word, Excel, Power Point),
- creativity and good work organization,
- ability to work on numerous tasks simultaneously,
- personal culture.
Would be an asset:
- knowledge of the IT industry,
- technical background,
- experience in a similar position.
We can offer you:
- All necessary trainings to prepare you for the position,
- Stable work in international, flexible and opened company,
- Permanent support in daily tasks,
- Wide range of trainings and personal development,
- Interesting international projects,
- Welcoming and friendly work environment within young team,
- Multisport and medical care package,
- Free parking space.