We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
Junior Service Desk Agent – chat support
Wrocław
Your Tasks
- Cooperating with users (communication with users by chat and opening tickets based on problem descriptions)
- Basic troubleshooting - resolving problems related to IT
- Queue management (assigning tickets to the correct team for resolution)
- Basic administrative user tasks – installations, configurations
Our Requirements
- Excellent English Skills (speaking & writing)
- Knowledge about Windows 7, Microsoft Office suite and popular web browsers (Internet Explorer, Firefox, Chrome)
- Ability to work under time pressure
- Good communication skills and strong organizational skills
- Ability to work multi-shifts on a weekly schedule (Monday – Friday, 7 am – 7 pm)
Would be an asset:
- Experience in the field or in a related area
Your Benefits
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at the management level
- A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids’ Family - project we help children across the globe who live in poor conditions
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea and a company bus from the centre of Wroclaw