Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
(Junior) Service Delivery Manager
Bielany Wrocławskie, ul. Logistyczna
Your Tasks
- Being a part of worldwide IT end-user projects
- Management of Technicians, Team Leaders, Service Desk Agents and Administration Personnel
- Supervising/Controlling of the processes and the level of service contractually appointed (SLA, KPIs etc.)
- Commercial and technical collaboration within the project team
- Being an interface between the technical teams and client
- Providing efficient reporting to internal and external stakeholders
- Recognizing and implementing the potential for process/costs optimization
- Producing calculations and reports related to the project
- Responsibility for project profitability
Our Requirements
- 2-3 years of experience in similar position
- Client-facing skills and professionalism
- Ability to convince others with your professional background, ideally in terms of communication and organization, and through showing concern for clients and the quality of service received
- Determination, autonomy, and personal motivation
- Flexibility and people management skills
- Ability to work on numerous tasks simultaneously and manage a heavy workload
- Advanced excel skills
- Fluent English (speaking & writing)
- Project management experience in IT Field/ Services would be an asset
Your Benefits
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Flexible working hours
- Remote work possibility during the pandemic
- Company bus from the centre of Wroclaw, a free car parking area
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
Your Tasks
- Being a part of worldwide IT end-user projects
- Management of Technicians, Team Leaders, Service Desk Agents and Administration Personnel
- Supervising/Controlling of the processes and the level of service contractually appointed (SLA, KPIs etc.)
- Commercial and technical collaboration within the project team
- Being an interface between the technical teams and client
- Providing efficient reporting to internal and external stakeholders
- Recognizing and implementing the potential for process/costs optimization
- Producing calculations and reports related to the project
- Responsibility for project profitability
Our Requirements
- 2-3 years of experience in similar position
- Client-facing skills and professionalism
- Ability to convince others with your professional background, ideally in terms of communication and organization, and through showing concern for clients and the quality of service received
- Determination, autonomy, and personal motivation
- Flexibility and people management skills
- Ability to work on numerous tasks simultaneously and manage a heavy workload
- Advanced excel skills
- Fluent English (speaking & writing)
- Project management experience in IT Field/ Services would be an asset
BENEFITY
- Opieka medyczna Luxmed od 1 zł
- Ubezpieczenie na życie
- Dofinansowanie karty Multisport
- Dofinansowane obiady z dostawą
- Program onboardingu
- Praca w firmie zaangażowanej społecznie
- Możliwości rozwoju
- Bezpłatny parking / Firmowy autobus z Wrocławia
BENEFITY
- Opieka medyczna Luxmed od 1 zł
- Ubezpieczenie na życie
- Dofinansowanie karty Multisport
- Dofinansowane obiady z dostawą
- Program onboardingu
- Praca w firmie zaangażowanej społecznie
- Możliwości rozwoju
- Bezpłatny parking / Firmowy autobus z Wrocławia