Liaison with Transition Managers, Client/deal teams, Technology Support functions, and wherever necessary with Client technology teams to ensure that projects are implemented in a planned manner and meets requirements of functionality while meeting internal quality standards. To work closely with the operational teams in implementing technical controls measures for performance reporting and service management.
Person will work with the Transition Managers /Deal teams and provide transition support on technology infrastructure as they plan to off shore new processes to Operations locations. This would require medium knowledge of WAN/LAN/Voice and different types of connectivity options as required by the clients.
- Manage technology infrastructure transition projects and relationship between Operations business teams and client/internal IT teams
- Support quality program implementation
- IT Financial management – Operations deal technology cost optimization, IT budget preparation and cost recovery
- Service management and reporting to existing clients
- Cost management - technology cost budgeting, optimization, recovery and variance tracking
- Point of contact for escalation of Operational issues in IT and resolve the same by working with the clients
- Oversee technology services provided to Operations deals
- Handling Client and external audits by working along with deal team and IT Operations team
- University degree in Computer Science or a related field
- 2-3 years of overall experience in IT infrastructure Management / IT solutions organization
- Fluent English
- Broad experience with account management, customer relationship, business development and IT security basics
- Proven experience with IT project management
- Knowledge about Networking – LAN/ WAN, VPN, IT security, networking/ IT Solution architecting for projects
- Technical (IT infrastructure) and pre-sales experience would be an advantage
- Good interpersonal and negotiation skills
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.