Coloplast develops products and services that make life easier for people with very personal and private medical conditions. In Szczecin we are Business Centre that is responsible for global financial operations, orders administration, HR and IT support, marketing & data analysis activities, and many others. If you have the right profile and the right amount of curiosity and ambition you can be a part of this exciting challenge. Curiosity works here!
Global IT in Szczecin consists of around 60 people who deliver IT assistance to Coloplast Colleagues in 43 countries. We are IT Professionals responsible for:
- Monitoring, troubleshooting and solving alerts coming from IT infrastructure 24/7
- Administration of users in global systems
- Purchase of IT equipment, accessories and software
- Network (WAN, LAN, WI-FI)
- Unified communications solutions (Avaya, Skype for Business, faxes)
- ERP, CRM, SharePoint, Basware & Alusta
You will join group of 6 fantastic people who work 24/7/365 and monitor, troubleshoot and solve alert coming from IT infrastructure.
The Team also acts as technical IT Support and handles all kind of computer, mobile devices and IT system issues for Coloplast users (~13 000) and at the same time deliver on-site Support to approx. 450 Colleagues in Szczecin.
- Monitoring, troubleshooting and solving, if possible, all alerts coming from both Coloplast Infrastructure equipment as well as external IT Suppliers
- Providing internal technical support in English to our employees globally
- Handling alerts, incidents and requests with a high degree of professionalism and a high level of quality in close collaboration with other teams
- Acting as point of contact when Major Incidents occurs
- Ensuring all calls and emails are logged accurately within the ticket system and escalated to relevant teams (if necessary)
- Acting as technical IT support, taking ownership and responsibility of each incident and request to ensure the best customer experience
- Delivering high quality support and solutions in compliance with agreed SLA and processes
- Achieving the KPI’s defined for the area, as well as achieving personal KPI's
- Seeking knowledge and keeping updated with Coloplast standard applications and hardware
- Proactive knowledge sharing with other team members
- Knowledge and experience in IT is required
- Good knowledge of computer hardware, software and IT equipment
- Good knowledge of security in IT
- Knowledge of business applications
- Knowledge of LAN/WAN/WLAN
- Knowledge of Microsoft Windows Server platforms including Active Directory
- Knowledge of backup systems and server management
- Microsoft business client applications knowledge: Windows OS, Office
- Knowledge of mobile platforms e.g. iPhones, tablets
- Readiness to take responsibility and actions
- Fluent spoken and written English
- Ability to work on 3 shifts 24/7 (6:00–14:00; 14:00–22.00; 22:00–6:00)
- Ability to operate in high pressure situations and successfully handle multiple priorities
- Challenging tasks and growth opportunities in a motivating work environment
- Gaining experience in an international organization
- Competitive salary with attractive benefit package
- Possibility of abroad business trips to other Coloplast locations
- Private medical care
- Sports card
- Transportation co-funding
- Restaurant card
- Holiday bonus and occasional cards
- Modern workplace
- No dress code zone
- Great winter and summer events, and family picnics
- Delicious coffee and fresh fruits
- Internal trainings
- Opportunity to use and develop foreign languages in daily work
- Development possibilities within the organization
- Fantastic work atmosphere full of respect and partnership
We will take candidates into the recruitment process continuously so do not hesitate to apply on-line via our job portal. We will close the position down once we have found the right candidate.
Poznaj
Coloplast Business Centre Sp z o.o.
Coloplast opracowuje produkty i dostarcza usługi ułatwiające życie osobom z dolegliwościami o bardzo osobistym charakterze. W Coloplast Business Centre świadczymy wsparcie z zakresu księgowości, IT, administracji zamówień, dokumentacji medycznej czy marketingu. Szukamy synergii pomiędzy tymi funkcjami dla tworzenia udoskonaleń i nowych możliwości.
Wspierając codzienną pracę Coloplast na całym świecie, czynimy łatwiejszym życie naszych pacjentów.