What will You do?
- Engage in customer service activities, mainly via email.
- Address customer inquiries and concerns promptly and professionally.
- Investigate and resolve customer queries efficiently, ensuring a high level of customer satisfaction.
- Utilize company resources, internal systems, and customer purchase orders to provide accurate and timely resolutions.
- Provide customers with relevant information to prevent future inquiries and enhance their overall experience.
- Maintain organized and up-to-date customer records by regularly updating account information.
- Collaborate with the team to share insights and best practices for enhancing customer satisfaction.
- English and Dutch min. at B2 level.
- Openness to work on-site in Warsaw office.
- Strong communication skills (written and oral).
- Analytical and problem solving skills.
- Strong customer focus (experience in Customer Service, Sales, Customer Retention would be an asset).
- Microsoft Office package knowledge.
- Functional knowledge of using CRM solution is nice to have.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace).
What will You do?
- Engage in customer service activities, mainly via email.
- Address customer inquiries and concerns promptly and professionally.
- Investigate and resolve customer queries efficiently, ensuring a high level of customer satisfaction.
- Utilize company resources, internal systems, and customer purchase orders to provide accurate and timely resolutions.
- Provide customers with relevant information to prevent future inquiries and enhance their overall experience.
- Maintain organized and up-to-date customer records by regularly updating account information.
- Collaborate with the team to share insights and best practices for enhancing customer satisfaction.
- English and Dutch min. at B2 level.
- Openness to work on-site in Warsaw office.
- Strong communication skills (written and oral).
- Analytical and problem solving skills.
- Strong customer focus (experience in Customer Service, Sales, Customer Retention would be an asset).
- Microsoft Office package knowledge.
- Functional knowledge of using CRM solution is nice to have.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
- Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace).
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.