- Part time (4PM- 8 PM), Poland virtual or hybrid from Wroclaw
- Communicate effectively on the phone with German-speaking customers to understand and address their banking needs.
- Assist with account opening, closing, inquiries, transactions, product information, and related inquiries.
- Ensure accurate and efficient processing of customer requests, including transfers, payments, and account updates.
- Educate customers about available banking services, products, and digital platforms.
- Maintain detailed and organized records of customer interactions and transactions.
- Follow established procedures and compliance guidelines to ensure security and confidentiality.
- Fluent German (both written and spoken)
- Communicative English
- Strong interpersonal and communication skills.
- Customer-centric approach
- Ability to handle complex customer interactions and problem-solving.
- Detail-oriented with a commitment to accuracy and compliance.
- Attention to detail and ability to handle confidential information.
- Problem-solving skills and a proactive attitude.
- Experience in a BPO/corporate environment is an asset
- stable employment in an international company
- flexibility in work arrangement (hybrid or fully remote work, home office culture is in our DNA)
- modern and conveniently located offices in Wrocław and Warsaw
- substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland
- life insurance package
- Multisport Card
- opportunity to receive workplace equipment to organize your home office (e.g. chair, desk, additional monitor, headset etc.)
- advancement opportunities within the organization (a variety of interesting projects with the arrey of technologies and tools)
- unlimited acces to DXC University with courses form a bunch of external partners for the best learner's experience (e.g. LinkedIn Learning, Udemy)
- access to GoFluent - platform for foreign languages learning
- DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Techologies, IBM, Microfocus, Salesforce, Red Hat, Vmware, Workday)
- Employee Referral Program - financial bonus for the referrer for successful candidate recommendation
- opportunity to join the numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)
- Dixi Cool activities: trips, sports and wellness events, discounts for cultural events
- Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangable for prizes)
- Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)
Poznaj
DXC Technology Sp. z o. o.
About DXC
DXC Technology is where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Our transformation is creating sustainable growth and a world of opportunity for all our employees. We only grow if you grow, and shine if you shine, so we work to create a culture of high-performance and constant learning and development. As an employer of choice, our “people first” philosophy means we offer competitive remuneration and benefits and continual training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. We serve 250+ customers on the Fortune 500 list. From manufacturing giants, banking, and insurance to worldwide governments - We have it all. We are proud to be named one of World’s Best Employers (2020), and one of the world’s 100 Best Corporate Citizens (2020).
We believe there are three key drivers of growth: People, Customers and Operational Execution. This is what our business is built on and this is where we invest!
Recruitment process
-
Step
CV review
-
Step
Phone interview
-
Step
Interview with the Hiring Manager
-
Step
Technical interview (if applicable)
-
Step
Final decision and feedback
