ITSM Process Manager
Miejsce pracy: Szczecin
3Shape is looking for a skilled ITSM Process Manager to join our global IT team.
3Shape is a e a global market-leading provider of dental and audio technology for laboratories and clinics founded in year 2000 by two graduate students. Today the company's fast-growing team of over 2,000+ employees in 20 offices worldwide is serving customers in more than 100 countries.
Our offer:
- A professional challenge in a highly dynamic globally oriented business environment.
- Informal atmosphere, among best in class colleagues with a strong emphasis on supporting creativity and fostering well-being of the employees.
- A large degree of independence and freedom to plan and streamline your own tasks.
- Competitive employment terms and benefits.
- Lunch in our canteen for only 2 PLN
- Stable employment conditions (contract of employment).
- Personal growth and development through continuous learning.
- Fruit, vegetables, snacks to keep you fueled.
What will you do in 3Shape:
- Design and build processes across the IT organization in co-operation with other teams and stakeholders
- Service reviewing and follow-ups of actions/service improvement plans.
- Continuous improvement of the IT documentation and processes as a response to incidents and audits reports
- Providing IT Service Management (ITSM) process support: request, incident, problem, change, asset and configuration
- Ensure process compliance in the IT Operations team through supervision and review.
- Monitoring and reporting on service performance
- Yow will be responsible for handling internal and external audits in the IT Operations team.
- Lead own projects as well as participate in projects with focus on process design and improvement.
- Monitoring and reporting of IT compliance to relevant managers and pro-active co-operation in terms of solving procedural problems.
- Working with a variety of business and technical teams to enhance service
We are looking for a person who has:
- + 3 years’ experience from IT, preferably IT Operations team.
- Previous experience with ITIL framework (ITIL certificate would be an asset)
- Knowledge of and experience in designing, documenting, monitoring, and improving IT processes.
- IT knowledge allowing to work fluently with IT professionals and to understand the IT processes being followed by 1st line of support, IT Infrastructure and Cloud teams.
- Project management skills that enable you to lead activities of medium complexity.
- Fluent in English, as you will work closely with colleagues around the world and with the headquarter in Copenhagen.
- ISO 27001 knowledge would be a benefit.
What will you do in 3Shape:
- Design and build processes across the IT organization in co-operation with other teams and stakeholders
- Service reviewing and follow-ups of actions/service improvement plans.
- Continuous improvement of the IT documentation and processes as a response to incidents and audits reports
- Providing IT Service Management (ITSM) process support: request, incident, problem, change, asset and configuration
- Ensure process compliance in the IT Operations team through supervision and review.
- Monitoring and reporting on service performance
- Yow will be responsible for handling internal and external audits in the IT Operations team.
- Lead own projects as well as participate in projects with focus on process design and improvement.
- Monitoring and reporting of IT compliance to relevant managers and pro-active co-operation in terms of solving procedural problems.
- Working with a variety of business and technical teams to enhance service
We are looking for a person who has:
- + 3 years’ experience from IT, preferably IT Operations team.
- Previous experience with ITIL framework (ITIL certificate would be an asset)
- Knowledge of and experience in designing, documenting, monitoring, and improving IT processes.
- IT knowledge allowing to work fluently with IT professionals and to understand the IT processes being followed by 1st line of support, IT Infrastructure and Cloud teams.
- Project management skills that enable you to lead activities of medium complexity.
- Fluent in English, as you will work closely with colleagues around the world and with the headquarter in Copenhagen.
- ISO 27001 knowledge would be a benefit.