Be part of us
Hemmersbach provides IT services globally. With more than 3,400 permanent employees in 38 subsidiaries we offer our services in over 190 countries worldwide.
For our Internal IT Teamwe are seeking the following:
IT Support Team Leader
Bielany Wrocławskie, Wrocław
Your tasks:
- Leading the team of IT support specialists (2nd line support)
- Participating in challenging IT projects
- Defining and managing hardware, software and security standards and policies
- Ensuring that all contractual SLAs are achieved whilst maintaining a high level of customer service
- Providing a management escalation point for incidents and service requests
- Identifying challenges and implement improvements
- Being responsible for IT equipment lifecycle process
Our requirements:
- Minimum 3 years of experience as a specialist in the area of IT support
- Good people management skills or previous experience in leading a team
- Very good knowledge of Windows operating systems on administrative level
- Good knowledge of networking and Microsoft services
- Knowledge of IT hardware, software and current new technologies
- Very good English and Polish language skills
- Good organizational and time management skills
- Excellent communication skills both written and verbal
- Ability to act proactively and taking the initiative
- Knowledge of ITIL
Your benefits:
- Reliability: a secure job position in an exponentially growing international company
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw