IT Support Specialist with German or French (L1-L3) - also without experience
Miejsce pracy: Wrocław
Nr ref.: JO-1602-325476xxxxx
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
Currently we are looking for:
IT Support Specialist with German or French (L1-L3)
Responsibilities:
- Providing support for business clients via phone, e-mail or chat
- Verifying client's identity, creating cases in the incident managements system and resolving technical issues
- Recording the customer's inquiry and initiating the escalation process when an issue cannot be resolved with available resources
- Promotes and maintains a high quality, professional, service-oriented company image among users and team
- Continues to develop application knowledge in specific product suite and operating environment and technologies
- Understanding customer concerns and address then effectively
Requirements:
- At least 1 year of experience in customer service or 6 months of expeirence on similar position (for L1)
- Very good knowledge of French/ German
- Communicative knowledge of English
- Communication and organization skills
- Problem solving skills
Our Client offers:
- Competetive salary
- Benefit and training packages
- International environment
- Working in new division of IT global company