On Ework
Ework Group is a market leading, independent consultant supplier in Northern Europe with focus on IT, telecom, technology and business development. Without employed consultants, Ework can impartially match every assignment with the right consultant from the whole market. Founded in Sweden in 2000, Ework today operates in Sweden, Denmark, Norway, Finland and Poland.
IT Support Specialist French + Italian/Spanish
Miejsce pracy: Wrocław
Our client, a big international company from the automotive industry, is looking for a Bilingual IT Support. The person participating in the project will be responsible for the technical support of the customers.
Main Responsibilities:
- Receiving (Answering phone calls from end users) and registering Service Requests (SR)
- Trouble shooting and resolution of SR’s thanks to knowledge of client's business applications
- Transfer/Escalation of SR’s to other Support Groups (SG)
- Keeping track of and follow up of SR’s transferred to other SG
- Informing users as to the progress of SR’sResponsibility for the Team SR’s.
- Other duties as assigned by management.
An Ideal Candidate Profile:
- Fluent in two of the following languages: French/Spanish/Italian/Portuguese;
- Customer Service/IT Support experience is warmly welcome but not necessary.
Our Offer:
- Attractive, experience-related salary - up from 6000 Gross
- Competence development
- Medical care