IT Service Manager (m/f)
Miejsce pracy: Wrocław
Nr ref.: JO-1410-296043e_1913
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. Currently we are looking for: Service Manager (m/f).
Job description:
- building good business relationships with stakeholders,
- supporting any new services,
- reporting the activities and achievements to the clients,
- work operating as a main contact for the given region or functions,
- cooperating with Global Service Managers,
- ensuring of internal communication,
- participating in crisis management and IT representation,
- taking care of customer satisfaction with IT services,
- controlling the quality of work and business objectives.
Requirements:
- 3-7 years of professional experience in IT area,
- minimum 2 years of working in service management or similar,
- proven knowledge of IT management methods and practices,
- strong understanding of ITIL process,
- excellent organizational, communication and presentation skills,
- ability to multi-task performing,
- good negotiation skills,
- strong leadership, creativity, flexibility, open-mindedness,
- proactive and preemptive way of working.
We offer:
- friendly working atmosphere,
- attractive salary,
- social benefits,
- multilingual and multicultural work environment.