IT Process Manager
Miejsce pracy: Szczecin
3Shape is looking for an IT Process Manager to join our team in Group IT.
3Shape is a Danish high-tech company specializing in the development and production of 3D scanners and software solutions that enable dental and hearing professionals to treat more people, more effectively and with superior care.
We are a global market-leading provider of dental and audio technology for laboratories and clinics founded in year 2000 by two graduate students. Today the company's fast-growing team of over 1,600+ employees in 20 offices worldwide is serving customers in more than 100 countries.
Our offer:
- A professional challenge in a highly dynamic globally oriented business environment.
- Informal atmosphere, among best in class colleagues with a strong emphasis on supporting creativity and fostering well-being of the employees.
- A large degree of independence and freedom to plan and streamline your own tasks.
- Private healthcare and Multisport card to keep you fit and well
- Lunch in company’s canteen for only 2 pln
- Stable employment conditions (contract of employment).
- Personal growth and development through continuous learning.
- Fruit, vegetables, snacks to keep you fueled.
What will you do in 3Shape:
- Design and build processes across the IT organization in co-operation with other teams and stakeholders.
- Documenting changes in operational procedures and processes.
- Continuous improvement of the IT documentation and processes as a response to incidents and audits reports.
- Ensure process compliance in the IT Operations team through supervision and review.
- Responsible for handling internal and external audits in the IT Operations team.
- Lead own projects as well as participate in projects with focus on process design and improvement.
- Monitoring and reporting of IT compliance to relevant managers and pro-active co-operation in terms of solving procedural problems.
We are looking for a person who has:
- + 5 years’ experience from IT, preferably IT Operations team.
- ITIL certification or wide experience from a company, where ITIL was implemented and maintained.
- Knowledge of and experience in designing, documenting, monitoring,
- and improving IT processes.
- IT knowledge allowing to work fluently with IT professionals and to understand the IT processes being followed by 1st line of support, IT Infrastructure
- and Cloud teams.
- Project management skills that enable you to lead activities of medium complexity.
- Fluent in English, as you will work closely with colleagues around the world
- and with the headquarter in Copenhagen.
- ISO 27001 knowledge would be a benefit.
- Certificates are not required, however ITIL 4 certification is a bonus.
What will you do in 3Shape:
- Design and build processes across the IT organization in co-operation with other teams and stakeholders.
- Documenting changes in operational procedures and processes.
- Continuous improvement of the IT documentation and processes as a response to incidents and audits reports.
- Ensure process compliance in the IT Operations team through supervision and review.
- Responsible for handling internal and external audits in the IT Operations team.
- Lead own projects as well as participate in projects with focus on process design and improvement.
- Monitoring and reporting of IT compliance to relevant managers and pro-active co-operation in terms of solving procedural problems.
We are looking for a person who has:
- + 5 years’ experience from IT, preferably IT Operations team.
- ITIL certification or wide experience from a company, where ITIL was implemented and maintained.
- Knowledge of and experience in designing, documenting, monitoring,
- and improving IT processes.
- IT knowledge allowing to work fluently with IT professionals and to understand the IT processes being followed by 1st line of support, IT Infrastructure
- and Cloud teams.
- Project management skills that enable you to lead activities of medium complexity.
- Fluent in English, as you will work closely with colleagues around the world
- and with the headquarter in Copenhagen.
- ISO 27001 knowledge would be a benefit.
- Certificates are not required, however ITIL 4 certification is a bonus.