IT Operations Manager
Our is the worldwide leading provider of services around HR business processes.
Since more than 60 years, they implement efficient solutions for all administrative tasks for human resource management. In Poland, more than 100 employees work for them; worldwide, they employ 50.000 people and has revenues of more than 11 billion of US $.
For their office in Warsaw, we are looking for an IT Operations Manager (M/W).
Job description:
You will report to the General Manager and IT Director based abroad and your main duties will be:
- Guarantee smooth production of all IT systems in an international context
- Guarantee agreed SLAs in term of system availability, deadlines and quality
- Responsibility for budget, quality and productivity
- Management and coaching of the IT team
- Management and optimization of suppliers
- Customer support on management level
- Project management on national and international level
- Management of a team 6 persons
The ideal candidate will fill the following requirements:
- Studies in computer science or economic sciences or comparable education and experience
- Good knowledge in C/S systems, basic infrastructure and operating systems
- Experiences in the area of BPO services
- Knowledge of ITIL/ Sarbanes Oxley, IT security and data protection
- Business continuity management
- Ideally, experience with HR systems
- Entrepreneurial thinking and acting
- Management competence also internationally
- Ability to work under pressure, reliable and quality oriented
- Good communication skills and customer orientation
- Good English skills in, ideally French skills