IT Operations Associate Manager

• Capable of quickly assessing and responding to system alerts, monitoring thresholds and analyzing trends
• Managing multiple monitoring and reporting platforms with a proactive mindset
• Anticipating issues and guiding your team through complex situations
• Uncovering the “why” of any situation, open around figuring what does work and what doesn't
• Measuring, analyzing and communicating important project metrics to ensure common understanding or facilitate change
• The mental dexterity needed to handle a healthy level of ambiguity, adapting to changing priorities and continuously finding areas to deliver value
• The ability to bridge the gap between technical and business, and improvement discussions with people of all skills (business, technical, leadership)
• Building and leading a diverse group of people, including providing performance feedback, coaching and mentoring
• Manages medium-small sized teams and/or work efforts at a client or within Accenture
• Creating a thriving atmosphere for your operations team 
• Working on cross-functional teams

• Assist in the administration, testing, maintenance and support of internal Access Management services and associated applications or infrastructure
• Cooridinates troubleshooting bridge calls for Critical outages 
• Performs support of identified incidents with intention to resolve. If escalation is required, will document troubleshooting efforts in incident ticket and immediately alert responsible party for resolution
• Enhancing existing and implementing new technologies and applications through participation in team projects or initiatives 
• Perform Problem Management and Continuous Improvement duties - RCA, gap analysis, known errors database, root cause fix
• Review changes to service infrastructure as required by change projects or intelligence. Actively educate stakeholders on knowledge in all matters related to services in scope
• Team Competency and Skill Management - develops and maintains product knowledge, business and professional skills
• People Development and Management - providing performance feedback, coaching and mentoring
• Process Quality - creates and maintains documentation of procedures and standards
• Requires minimal guidance when determining methods and procedures on new assignments
• Applies an effective strategy to achieve goals
• Propagates good examples that others can follow
• Primary upward interaction is with direct supervisor or team leads. Generally interacts with peers and/or management levels at a client and/or within Accenture

• Bachelor Degree in Engineering, Computer Science/Information Technology, or its professional equivalent
• At least 6 years of experience supporting large infrastructures
• At least 2 years of DevOps experience or comparable experience
• At least 2 years of experience supervising small to medium size teams, managing expectations, delegating and follow through on tasks

Skills:

• Understanding of Access Management tools and solutions (AD, Azure AD, SSO, MFA, SailPoint)
• Skills in analysis and solving moderately complex problems. Typically creates new solutions, leveraging and - where needed - adapting existing methods and procedures
• Energetic self-starter, able to get things done in a fast-paced environment. Be transparent and open around what does work and what doesn't
• Requires understanding of the strategic direction set by management as it relates to team goals
• Ability speak up and raise issues/questions
• Foster an environment of collaboration, trust, and accountability
• Significant organisational and leader skills with ability to manage multiple deadlines and effectively prioritise
• Ability to bring new ideas and approaches to the table

• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
• Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. 
• Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
• Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.