Ogłoszenie numer: 496943, from 2014-08-12
Mercury Engineering Polska is a leading European contractor, specializing in the provision of comprehensive range of high quality services for construction industry in Poland and abroad.
See more at: http://www.mercuryeng.com/pl/
IT Helpdesk
Location: Warszawa
Job description
Summary description
- Provide front line & field IT support for end users.
Reporting line
- IT Support Manager
Key responsibilities
- Managing support calls from end users via different channels: helpdesk system, email, voicemail, telephone or in person.
- Resolution of support calls in accordance with established Service Level Agreements – be that by the first line support person or by forwarding the ticket to other relevant personnel e.g. System Admin or third party support resource.
- Logging all support calls and follow up with caller to confirm problem resolution.
- Performing a range of systems administrative tasks under supervision of System Admin.
- Providing backup for Field Service Engineer.
- Installing new computers and network equipment in site offices.
- Providing occasional on site level 1 support.
Requirements
Key skills
Technical skills
- Good knowledge of Microsoft desktop operating systems with main focus on Windows 7 Enterprise.
- Experience with supporting standard office applications (Microsoft Office 2007,2010,2013, AutoCAD, Adobe Acrobat, Microsoft Lync).
- Good knowledge of Mobile Operating Systems (iOS, Android, Blackberry).
- Familiarity with Microsoft 2008 Server / Active Directory environment (end users/groups management).
- Experience with managing end users in Office365.
- Knowledge of sharing files and printers in Microsoft Windows network.
- Familiarity with TCP/IP network.
- Previous experience with appliance based site to site VPN links (Fortigate, Cisco, Checkpoint).
- Previous experience with administration of multi site Active Directory environment.
- Previous experience with using and troubleshooting Citrix applications.
- Basic knowledge of Cisco switches (concept of vlans, subnets, trunks).
- Familiarity with remote support / access tools (LogMeIn, RDP).
- Basic experience with PC hardware (replacing hard drive, graphic card).
Personal skills
- Fluent spoken and written English
- Problem solving – to take structured approach to problems.
- Ability to manage and prioritize own tasks.
- Proven interpersonal skills.
- Ability to solve end users problem within Microsoft operating system environment.
- Willing to constantly improve qualifications.
- Cat. B Driving Licence.
Certification (desired)
- Windows 7.
- CompTIA A+.
- CompTIA Network+.
- Windows Server 2008 Active Directory.
Experience:
- Minimum 1 year similar experience in corporate environment.
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