Be part of us
We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.
IT Help Desk Team Leader
Bielany Wrocławskie, Wrocław
Your tasks:
- Leading internal IT Help Desk Team, allocating tickets, conducting quality checks
- Providing a management escalation point for incidents and service requests handled by the Team
- Ensuring that all contractual SLA’s are met uptime and high level of customer service quality is maintained
- Training and coaching team members to ensure they possess correct knowledge and skills required to provide accurate, relevant information and guidance
- Identifying opportunities for improvements and its implementation
Our requirements:
- 1st line of IT support experience, ITIL awareness and ability to share knowledge of IT Service Management Best Practices
- High-level organizational skills, ability to multi-task and prioritize
- Excellent Customer Focus
- Good people management skills, ability to carry out trend analysis on team performance and identify areas for improvement
- Practical capabilities in the field of time, conflict and stress management
- Very good communication skills in English and Polish (written and verbal)
Your benefits:
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: direct and informal communication even at management level
- Career Opportunities: great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw