IT Assistant in European Centre for Returns / Return Digitalisation and Analysis Team

• to support dedicated Integrated return management application (IRMA) Service Desk by handling the users’ requests on IT-related incidents/ problems/ well-known errors (service desk support).
• to conduct manual testing of SharePoint web application by executing test cases (manual or automated) and analyse results.
• to manage user accounts in SharePoint web application
• to support the delivery of training sessions to users.
• to support with creation of user guidelines and support materials.

• Education: successfully completed secondary education related to the business needs, IT area preferred.
• Work experience: at least 2 year of professional experience in the specific area depending on the business needs.
• Computer skills: very good skills in the main MS Office software (Word, Excel, Outlook).
• Language skills: very good command of both written and spoken English (at least B2) / knowledge of additional EU language

• high level of responsibility and ability to work independently
• high level of service orientation
• ability to work under pressure and experience in organizing work and prioritizing accordingly
• ability to communicate efficiently at all levels internally and externally and in appropriate manner
• strong sense of accuracy and attention to detail
• high level of discretion and ability to handle confidential matters
• proven organizational skills
• ability to adapt to a dynamic working environment
• ability to learn new skills and software
• ability to work in a team

• contract of employment through the Employment Agency
• daily remuneration: 81,12€ net
• medical care, sports card
• opportunity for development and promotion
• work with professionals

Number of vacancies: 1

Application deadline: until July 4, 2023

Please be advised that only resumes in English will be considered.