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Nr Ref.: [1677] N
In telecommunications company, digital operator unit (DOP), Incident/Problem Manager is independent and self-organized individual contributor who work in autonomous team called Matrixx. As an Incident/Problem Manager in this team, you will be engaged in analyzing, managing and solving problems.
What You will do:
- Solves problems as a third line of support in Matrixx team
- Manages and route problems to other team members and team
- Supports deployment process in Matrixx team
- Monitors the environment to detect and prevent problems
- Supports team with knowledge dedicated to production processes
- Supports team with defining requirements for improvement solutions
Technologies and tools company work with: - Matrixx
- Linux/Unix
- Jira
- Confluence
- Gitlab
- Curl
- PostgressSQL
- MongoDB
- Putty
- Basic knowledge of Linux (command line, vi / vim, scripting, grep, cat, tail, curl, etc.)
- Basic knowledge of sql
- Basic knowledge of xml and json
- Ability to analyze problems (errors)
- Methodicalness, precision, carefulness (production!)
- The ability to work in stressful conditions (it concerns possible cases of more serious failures on the prod)
- Self-organisational skills
- English level: B2 minimum (communication in English on daily bases)
Nice to have:
- Knowledge of the issues and experience related to: billing, ocs, rating
- Experience in working on system maintenance and troubleshooting
- Basic programming skills: shell scripts, python scripts
- Basic skills to use Excel
- Work for telecommunications company
- Possibility to work at 100% remote
- Private medical care
- Sport card
- Private life insurance