Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care, human resources and marketing services. BPO employs over 2700 specialists in its offices located in Krakow and Katowice.
The jobholder will be responsible for the correct and timely HR data processing, according to the project deadlines and to the expected quality. The HR Administration Process Analyst will also interact with the Client on a daily basis via phone and email, ensuring proper resolution of HR-related requests. Another key aspect of the job is the cooperation with other delivery team members, sharing knowledge and expertise, as well as making sure that all the necessary documentation is up to date.
Main accountabilities
- Answer client’s calls and emails
- Process client’s queries and escalations
- Provide clarification of HR policies and procedures
- Process movements (transfers, promotion) and leaver requests
- Organise knowledge sharing sessions both within the team and cross teams
- Maintain the employee lifecycle from hire to retire including:
- HR master data management
- HR organisation structure management
- Time management
- Absence management
- Manage the assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
- Bachelor degree
- Very good command of spoken and written German/French/Hungarian
- Very good command of spoken and written English
- Experience in HR Administration
- Knowledge of process specific systems/tools (SAP, Taleo, TalentLink, Oracle)
- Attention to details
- Good knowledge of MS Office
- Good communication skills
- Ability to cooperate smoothly with other team members
- Willingness to work in a complex and dynamic environment
- Professional development in a dynamic, growing business
- Competitive salary with attractive benefit package
- Free private medical care
- Flex benefits
- Additional life insurance
- Participation in prestigious international projects
- Excellent working atmosphere