Hotel Coordinator Poland

Opis stanowiska

BOOKING.COM, the market leading online hotel reservation service in Europe, is looking for a Hotel Coordinator to ensure the business development of the fast-growing hotel markets. As a Hotel Coordinator you are responsible for hotel websites, training and coaching hotels and the commission payments. Furthermore you offer support for the Area & Account Manager(s) Hotels with the phone calls and the administrative tasks at the office. Tasks:

• Contact person for hotels to turn to with questions when the Account managers Hotels are out of the office;
• Responsible for the coordination and production of new hotel websites;
• Responsible for the delivery of correct hotel information and pictures of newly registered hotels;
• Training of new hotels using our extranet, rates & availability system;
• Enter the rates, availability, promotions in our system for hotels;
• Check hotel websites and amendment of rates, availability, specials, promotions;
• In consult with the Area Manager Hotels and Account Managers Hotels you contact registered hotels regarding the rates & availability system;
• Assist with acquisition of possible new hotels; preparation of mailings;
• Follow up of mailings, information to hotel by telephone;
• Follow up of IT/administrative related tasks;
• Periodically check up of hotels;
• Answer e-mails of hotels;
• Check competition in the local country;
• Take care of good contacts with hotels in order to secure up to date information;
• Assist with the settlement of complaints of hotels and customers;
• Handle guest reviews that need action;
• Check statistics in the control room and follow up.

Wymagania

• Affinity/experience with the hotel industry;
• Pro-active, sense of responsibility, independent and customer friendly;
• Good communication and commercial selling skills;
• Team player, motivated and enjoy the sector of e-commerce and hospitality;
• Fluent in English & Polish;
• Hotel School or University background preferred.

Oferujemy

• Market competitive salary.