Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, leader of IT industry, we are looking for motivated person who would like to join to the company as a Customer support with German
Location: Wrocław
Responsibilities:
• Providing support for Business Clients via phone, email, chat.
• Creating new accounts/ adding new users to existing accounts and updating necessary changes in the Entitlement Database.
• Validating Entitlements and contracts
• Clarifying case properly in order to dispatch it to the appropriate group
• Understanding customer concerns and address them effectively
• Ensuring customer satisfaction for services rendered
Requirements:
• Excellent communication skills in German
• Very Good level of English
• Strong Customer service focus
• Excellent communication skills
• Passion to learn new concepts, technologies and processes
What we offer:
• International environment
• Competitive salary
• Private medical care
• Group life insurance
• Oher benefits, including fully paid MultiSport card
Want to hear more details? Just apply!