Be part of us
We are a global IT service provider. With over 3,400 permanent employees in 38 subsidiaries we offer our services worldwide in more than 190 countries.
For ourinternal IT Department we are seeking the following:
Help Desk Administrator
Bielany Wrocławskie, Wrocław
Your tasks:
- Acting as a single point of contact for all IT related incidents and requests
- Responding to email messages, web inquiries and phone calls for employees requiring help
- Providing remote worldwide IT support for end users
- Installing and supporting different applications on users PC’s
- Troubleshooting hardware and software problems, assisting users with desktop applications and providing user training
- Web-based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling)
- Collaborating with other IT support team members within the Hemmersbach in resolving problems, in addition to using all available resources such as personal skills, vendor documentation and online knowledge bases
- Working with the IT-Ticket-System by handling the tickets under the chosen SLA
Our requirements:
- Very good English and Polish language skills are a must
- Basic remote troubleshooting skills and the use of remote troubleshooting applications
- Knowledge of IT hardware, software and current new technologies
- Excellent customer service skills with strong attention to details
- Quick learner with strong time management skills
- Reediness to work on shifts (8-hr fixed shifts 24/5)
Would be an asset:
- Bachelor’s Degree in field related with IT
- Previous experience on similar position
- Good knowledge of Windows operating systems
- Openness to learn new skills
Your benefits:
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw