Hemmersbach is specialised in cross-border infrastructural services for the information technology (IT) industry. We have more tha 2000 employees in 34 subsidiaries and the network of Hemmersbach Authorised Partners (HAP).
With their help, in over 190 countries worldwide, we offer our services within the following five segments: Repair, End User support, Expert Provision, Release & Deployment, Data Center Maintenance.
Currently for Hemmersbach Poland located in Bielany Wroclawskie and for the new IT Global Administration department we are seeking the following:
Help Desk Administrator
Location: Polska, Wrocław, Bielany Wrocławskie
Your main responsibilities:
- Providing 1. Level IT Support remotely - worldwide End User Support for internal IT,
- Analyzing and Solving IT-Problems of Users,
- Working with the IT-Ticket-System by handling Tickets under the chosen SLA,
- IT onboarding process (general basic IT training, includes first password change, introduction to basic IT functions, Windows profile setup),
- Web Based Microsoft Active Directory user handling (user creation, rights and messaging management for Lync and Exchange, password management and user disabling),
- Installation and support different applications on users PC's.
You don’t have experience in IT?
Do not worry, we will provide you training!
Our requirements:
- Previous experience on similar position would be an asset,
- Very good English – cooperation with users worldwide,
- minimum good Polish language,
- Flexibleness, independence and good time management skills,
- Communicative person who likes people – frequent contact with other employees via telephone or e-mail,
- Knowledge of Active Directory User Management, Remote Desktop, Print Server, Windows 7 / 8.1/10 would be an asset,
- Knowledge of Exchange Admin Server 2013 would be an asset.
We offer:
- Attractive salary,
- Stable, full time job in international, flexible and opened company,
- Wide range of trainings and personal development,
- Welcoming and friendly work environment,
- Multisport and lunch package,
- Private healthcare package.