Head of IT Operations

Functional Area: IT

Location: Wroclaw (Breslau), Poland
Employment Type: Regular Full-Time
Duration: unlimited

• Responsible for the performance of staff and their professional development;
• Responsible for the public and private cloud infrastructure, network, voice, email, backup, desktop, remote access, and other critical technologies;
• Responsible for the support of the Company’s 3rd party applications and internally developed applications;
• Leverage industry best practices such as ITIL to effectively manage the delivery of core services by 3rd party managed service providers;
• Act as the IT escalation point for all managed service providers and internal IT desktop support;
• Subject Matter Expert for critical infrastructure services including server, storage, network, voice, extranet and desktop technologies;
• Create IT performance measurements necessary to effectively manage service providers such as Key Performance Indicators (KPIs), and Service Level Agreements (SLAs);
• Responsible for the creation of system health reports, incident trending, capacity reports, and ad hoc reports as required;
• Responsible for Infrastructure quality control, change management, incident management, problem management and capacity management.

• Minimum 5 years’ experience in managing infrastructure operations and application support teams;
• Minimum 5 years’ experience managing 3rd party/outsourced infrastructure service providers across multiple geographies;
• Bachelor’s degree in Technology or related field;
• Fluency in English both written and spoken;
• Proven ability to lead multiple teams that successfully implement and maintain IT strategies;
• Proven ability to lead multiple teams that successfully implement and maintain IT strategies;
• Ability to represent IT both internally and externally;
• Professional certifications such as ITIL V3 or PMP is preferred.

• Excellent attention to details;
• Great time management skills and ability to meet deadlines;
• Interact with customers with enthusiasm and professionalism;
• Ability to interact with teams on a global basis;
• Excellent interpersonal skills;
• Ability to prioritize multiple project tasks in a fast-paced environment to meet goals and deadlines;
• Willingness to travel globally (up to 20%).

• Possibility to develop in an international company;
• Attractive office location in Sky Tower;
• Attractive benefits package;
• Language classes;
• Private medical care;
• Group Life Insurance;
• Friendly atmosphere;
• Happy Monday :)