Global Service Desk Agent with German L1
Miejsce pracy: Wrocław
Nr ref.: JO-1612-344346_5
CPL Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, dynamic global IT company, we are looking for:
Global Service Desk Agent with German
Location: Wrocław
Responsibilities
- Providing remote 1st line support to end-users working on 24/7 shifts;
- Analyzing problems related to software and hardware & putting correct resolution in place;
- Opening, closing & monitoring of the incidents in the ticketing system;
- Contacting with the end-user via phone, e-mail & chat;
- Updating knowledge articles.
Requirements:
- Fluent German (C1), preferably proven with certification;
- Very good English (B2);
- Strong organizational skills with ability to prioritize effectively;
- Excellent communication skills and ability to interact professionally with a diverse group of clients;
- Readiness to work on shifts (8 hour shift, 24/7);
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
Our Client offers:
- Possibility to contribute to the newly created international Global Service Desk team;
- Attractive salary;
- Stable work in flexible and open company;
- Necessary trainings to prepare you for the position;
- Permanent support in daily tasks;
- Interesting international projects;
- Welcoming and friendly work environment within young team;
- Multisport and medical care package;
- Group insurance.