We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
Global Operations Support Agent
Wrocław
Your Tasks
- Opening, monitoring and updating incidents in our ticketing system
- Data validation, analysis and reporting
- Monitoring the correct timelines (SLA) and ticket flow
- Collaboration with our engineers and managers
Our Requirements
- Good English skills (in speaking & writing)
- Proactive and flexibility to take over new tasks
- MS Office knowledge (especially Excel and Outlook)
- Very good analytical skills
- Readiness to work on shifts 24/7
Would be an asset:
- Basic IT knowledge
Your Benefits
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at the management level
- A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids' Family - project we help children across the globe who live in poor conditions
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea and a company bus from the centre of Wroclaw